Tinva · Support

We’re here to help.

Answers to the most common questions, and a direct line to us if you need a hand.

How do I restore my purchase / Tinva Pro?

Open Tinva → Settings → Restore Purchases. Pro and any non-consumable items tied to your store account will be restored. Make sure you’re signed in with the same Apple ID / Google account you bought with.

I changed phone — is my progress saved?

Progress, scores and Drops are stored on your device. Purchases (Pro) restore from your store account on a new device, but local progress doesn’t transfer automatically. We’re happy to help if something looks wrong.

How do I remove ads?

Tinva Pro is a one-time purchase that removes every ad — banners, full-screen and “watch to continue” — for good. It’s never a subscription.

I think I found a bug.

Tinva can attach a diagnostic snapshot to a report from Settings → Report a bug. Send it our way, or email us below, and we’ll take a look.

Still stuck? Use the form below and we'll get back to you.